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Terms of service

TERMS OF SERVICE

  1. INTRODUCTION
    Welcome to solevia.uk. By accessing or purchasing from this website, you agree to be bound by these Terms of Service ("Terms"). These Terms govern your use of this website and all products and services provided by solevia.uk. If you do not agree with these Terms, you must not access or use the site.

  2. DEFINITIONS
    "We", "our", and "us" refer to solevia.uk.
    "You" and "your" refer to the customer, visitor, or user of the site.

  3. ACCEPTANCE OF TERMS
    By visiting our website or making a purchase, you agree to comply with these Terms, including any additional terms and conditions, policies, and guidelines incorporated herein by reference. If you do not agree to these Terms, you are prohibited from using our services.

  4. PURCHASES AND PAYMENTS
    All purchases made through our website are subject to the following terms:

Payment Methods: We accept various forms of payment as outlined at checkout. You must provide valid, accurate payment information. By making a purchase, you authorise solevia.uk to charge your account for the full amount.
Chargebacks: You agree that any disputes, chargebacks, or reversals will be resolved in accordance with the payment provider’s procedures. If a chargeback is filed against us, we will contest it vigorously. solevia.uk will provide all relevant documentation and evidence, including shipping confirmations, tracking numbers, and communication with the customer, to protect our interests. Under UK law, we reserve the right to pursue chargeback fees and penalties against you in case of fraudulent claims.
Fraudulent Transactions: In the event of a fraudulent transaction or misuse of payment methods, we reserve the right to report such cases to the authorities and take legal action to recover losses.

  1. RETURNS AND REFUNDS

Consumer Rights: In accordance with the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015, you have the right to cancel your order within 14 days of receiving the goods. The item must be unused, in its original condition, and in the original packaging. You must notify us in writing (email) of your intention to cancel before returning the item.
Refund Policy: Once your return is received, we will process your refund within 14 days. If the item is faulty or not as described, you are entitled to a full refund, including the cost of return shipping. In all other cases, return shipping will be at your expense.
Chargeback Abuse: We reserve the right to suspend or terminate your account if we identify any misuse or abuse of our refund or return process, including initiating chargebacks without attempting to resolve the issue directly with us.

  1. DELIVERY AND SHIPPING

Shipping Charges: Shipping fees are calculated at checkout and are the responsibility of the customer, unless otherwise specified. We are not liable for any delays, damages, or loss caused during shipping.
Address Accuracy: You must ensure that your shipping address is accurate and complete. We are not responsible for undelivered packages due to incorrect or incomplete addresses.
International Deliveries: If your order is subject to customs or import duties, these will be your responsibility. We recommend checking with your local authorities for any additional charges before ordering.

  1. ACCOUNT AND SECURITY

You may need to create an account with us to make a purchase. You are responsible for maintaining the confidentiality of your account and password, and for all activities under your account.
Security: We use SSL encryption to protect your payment information. However, you are also responsible for securing your account details. Notify us immediately if you suspect any unauthorised use of your account.

  1. INTELLECTUAL PROPERTY
    All content on solevia.uk, including text, images, logos, and designs, are the property of solevia.uk and are protected by intellectual property laws. You are prohibited from using, copying, or distributing any of the content without prior written consent.

  2. LIMITATION OF LIABILITY
    To the maximum extent permitted by law, solevia.uk is not liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the use of this site, even if we have been advised of the possibility of such damages. You agree that your sole remedy for dissatisfaction with the site or services is to stop using the site.
    Our liability is limited to the fullest extent permitted by law under the Consumer Rights Act 2015.

  3. GOVERNING LAW
    These Terms will be governed by and construed in accordance with the laws of the United Kingdom. You agree to submit to the exclusive jurisdiction of the courts of the United Kingdom.

  4. CHANGES TO TERMS
    We reserve the right to update or change these Terms at any time without prior notice. All changes will be effective immediately upon posting on this page. It is your responsibility to review these Terms periodically to stay informed of any changes.

  5. CONTACT INFORMATION
    If you have any questions regarding these Terms, please contact us at:
    solevia.uk
    contact@solevia.uk
    return@solevia.uk