Verzendbeleid

Shipping Policy – Onara

At Onara, we aim to provide a reliable and transparent shipping experience. Below you will find all relevant information regarding order processing, delivery times, and shipping conditions.

Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders are not processed or shipped on weekends or public holidays.

Shipping Rates and Delivery Estimates

Shipping fees and available delivery options are displayed at checkout.

Shipping Destinations & Estimated Delivery Times

🇳🇱 Netherlands

  • Tracked & Insured Shipping: Free

  • Estimated delivery: 5–8 business days

🇪🇺 European Union

  • Tracked & Insured Shipping: calculated at checkout

  • Estimated delivery: 6–10 business days

🌍 International Orders

  • Tracked & Insured Shipping: calculated at checkout

  • Estimated delivery: 7–15 business days, depending on destination

Peak Periods & Delivery Delays

During peak shopping periods (such as Black Friday, Christmas, or promotional sales), delivery times may be longer due to increased shipping volumes, customs processing, or carrier constraints.

Delivery times may also vary due to:

  • Weather conditions

  • Carrier-related issues

  • Customs clearance procedures

We recommend placing orders early during peak seasons.

Shipping Origin

All orders are dispatched from our international fulfilment partner warehouses, primarily located in China.
This allows us to offer competitive pricing while maintaining tracked and insured delivery.

Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email containing a tracking number.

  • Tracking information can be viewed via the carrier’s tracking page using the provided link.

Shipping Restrictions

  • We do not ship to P.O. Boxes or APO/FPO addresses.

  • Delivery to remote or rural areas may take longer than estimated.

  • If shipping restrictions apply to your destination, you will be notified as soon as possible.

Customs, Duties & Taxes

For orders shipped outside the European Union:

  • Import duties, VAT, or customs fees may apply.

  • These charges are not included in the product price or shipping cost and are the responsibility of the customer.

Damaged or Lost Packages

Damaged Items

If your package arrives damaged:

  • Contact us within 48 hours of delivery

  • Include your order number and clear photos of the damaged item(s)

  • Email: contact@onara.nl

Lost or Delayed Packages

If your order appears lost or significantly delayed beyond the estimated delivery window, please contact us. We will assist in tracking and resolving the issue with the carrier.

Consumer Rights & Refunds

In accordance with Dutch and EU consumer protection laws:

  • Refunds can only be requested after the product has been delivered.

  • You have a 14-day statutory cooling-off period after receiving your order, provided the item is unused and returned in its original condition.

  • Refunds are processed after the returned item has been received and inspected.

For full details, please refer to our Refund Policy.

Contact Us

For any shipping-related questions or assistance, contact our support team:

📧 contact@onara.nl
Onara B.V.
The Netherlands